Contact us

Looking for help with your PCN and options?

If you’ve received a PCN issued by a local authority or charging authority in England (outside London) or Wales and would like to know more or understand your options, the best place for comprehensive, independent information on the enforcement, challenge and appeals process for different types of penalties is the Traffic Penalty Tribunal (opens in new tab).

Important:
  • If your PCN has been issued by a London local authority, more information can be found at London Tribunals (opens in new tab), the Traffic Penalty Tribunal’s equivalent in London.
  • If your penalty has been issued by a private operator (the penalty is a ‘Parking Charge Notice‘, not a Penalty Charge Notice), more information on the private enforcement and appeals process can be found at the British Parking Association (opens in new tab).
  • If you have been issued with a ‘Fixed Penalty Notice‘ or ‘Notice of Intended Prosecution‘ (e.g. for speeding), this is enforced under an entirely different process. You should contact the Police or authority that issued you with the penalty. Find out more at GOV.UK (opens in new tab).

Looking to pay or challenge a PCN?

If you know you would like to either pay a PCN or challenge it because you don’t agree with it, you must first contact the authority that issued it.

Anything else?

If you require more help or have any questions not covered on this website, please get in touch using the details below.

PATROL welcomes your questions and comments; however, please be aware that we are unable to respond to queries that sit outside of the topics referenced above (e.g. reports of selfish or nuisance parking).

Phone

01625 445565

Please note that all calls are recorded
for quality and training purposes*

Email

info@patrol.gov.uk

Post

PATROL
PO Box 471, Merlin House, 8 Grove Avenue
Wilmslow, Cheshire, SK9 0HJ

Please note: The use of offensive, abusive or defamatory language
directed towards our staff will not be tolerated.

* Please view our Privacy Notice to learn how your data will be processed.